Quality Assurance

Find out where the gaps are.

Listen to and score every admissions call against best-practice rubrics. Coach your team with the data.

What's included

Everything you need to never miss another admission.

Behavioral-health rubrics

Scoring built specifically for admissions calls.

Unlimited call volume

No per-call meter.

Coaching reports

Per-agent and per-team scorecards delivered weekly.

Easy setup

Forward call recordings via Drive, S3, or your CRM.

Custom rubrics

We can encode your own QA standards.

Trend dashboards

Track score deltas over time.

How it works

01
Send us recordings
Pipe call audio to us — Drive, S3, CRM webhook.
02
We score every call
Against your rubric and our default behavioral-health rubric.
03
Coach with the data
Weekly reports with named agents, named gaps.

Frequently asked

Is this human-graded or AI-graded?

A hybrid. AI scores at volume; QA leads spot-check and override.

Can it score outbound calls too?

Yes — same rubric or a different one.

How quickly do reports arrive?

Weekly is the default.

Send us a sample of recent admissions calls. We’ll return a scorecard within 5 business days.